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Our SyteLine Practice

Blue Chip has been consulting on SyteLine and Progress since 1993 and since then enhanced services on SyteLine. We assist our customers to implement and maintain SyteLine, enhance customized solutions and develop add-on modules. We have an excellent track record for customized Software development & deployment with many leading companies in USA, UK, Australia, Germany, Canada, India, Singapore, Thailand and other countries.

For most customers Blue Chip has been the registered vendor of choice for providing IT services over many years. We have been working with Clients on several projects at a time and executed over 60+ project assignments.

SyteLine
AMC / Support Services

AMC of SyteLine: For Annual Maintenance service a maintenance team would be set in place at the offshore facility to remotely undertake functional issues, technical issues, User training, show stopper ERP system issues, changes or enhancements. These are handled by tickets raised by the customer and are resolved in the specified response time. Our interact with end users or co ordinate with customers IT team.

Helpdesk Management: . For Large deployments of SyteLine, we support our customers with 24/7 Helpdesk facilities. This team would take up various issues from Operations to system bugs, to enhancements.

Onsite Support Service: This would be the post implementation support to address day-to-day issues of end users, stabilizing the system, and to address any new requirements, customization. The onsite consultant will be supported by a qualified team from offshore facility for all technical requirements.

Offshore support services: This would be the ongoing support to address functional and technical issues of end users, stabilizing the system, and to address any new requirements, customization supported by a team of functional / technical consultants based on the requirement of clients.

Case Study
Versions Supported
  • Symix/SyteLine
  • SyteLine 4.x
  • SyteLine 5.x
  • SyteLine 6.x
  • SyteLine 7.x
  • SyteLine 8.x
  • SyteLine 9.x
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